Most of the items sold in the Finelinervreter shop are processed and printed by Kite.ly, a platform that allows designers to set up an online store without owning any printing equipment. This is a perfect solution for many small busineses and is widely used. This means that if you have any questions about your order or something goes wrong, I will handle all your questions and make sure things will be communicated towards Kite.ly. So, always contact me in case anything goes wrong.. I’m here to help you.
How long does it take to ship?
It takes 2-4 business days to print your order, depending on the product.
Products are usually dispatched separately (as we print in several locations).
The below shipping estimates are to be added on top of print times:
UK 1-3 business days
EU 3-6 business days
USA 4-8 business days
Rest of world: 7-10 business days
At peak times (like around Christmas and other special dates), please allow a little longer for your order to arrive. The postman needs a holiday too 😉 If you feel like you have waited far too long for your order, you can get in touch with
us here and we’ll be happy to investigate.
Do also check with your local post office and/or your neighbours, as this is where ‘lost’ orders often seem to end up!
Do you accept returns?
Kite.ly and I are happy to refund or replace an order if there is a quality issue, or if an item is lost in the mail. Unfortunately we are not able to accept returns for any other reason. This is because our products are custom-made, print-on-demand items.